Terms and Conditions

for the distribution of software products via the gr-dv.com platform

Provider and contracting party:

gR DV

Markus Kollmer, Kindhofen 4, 84494 Neumarkt-Sankt Veit, Germany

Phone: +49 (0) 8639 – 29 79 80 80 70

Email: info@gr-dv.com

1. General provisions

1.1 Scope

These Terms and Conditions, in the version applicable at the time the contract is concluded, apply to all contracts between us, gR DV (hereinafter “we” or the “Provider”), and the Customer concerning the software products offered on the gr-dv.com platform. If the Customer is a Business Customer, we expressly reject the incorporation of any terms and conditions of the Customer that conflict with or deviate from these Terms and Conditions; such terms shall become part of the contract only if we have expressly agreed to their application in writing.

1.2 Definitions

For the purposes of these Terms and Conditions, a Consumer is any natural person who enters into the contract for purposes that can predominantly be attributed neither to their trade nor to their independent professional activity (section 13 of the German Civil Code — BGB). A Business Customer is a natural or legal person or a partnership with legal capacity who, when entering into the contract, acts in the exercise of their trade or independent professional activity (section 14 BGB). “Customer” within the meaning of these Terms and Conditions includes both Consumers and Business Customers. The contractual language is German.

1.3 Subject matter of the contract

Through the gr-dv.com platform, we distribute our own software products in the form of extensions (plugins) for the WordPress content management system, in particular “gRDV Booking” (an appointment booking system) and “gRDV Messages” (a solution for email and business communications), as well as other digital products (plugins, themes and extensions). The products are provided as a paid annual subscription (a fixed-term licence) with access to updates during the subscription term. The scope of services for each product and licence tier is determined by the relevant product description on gr-dv.com at the time the contract is concluded.

2. Conclusion of the contract

2.1 Ordering process

The presentation of products on gr-dv.com does not constitute a legally binding offer, but an invitation to the Customer to submit an offer. The Customer selects the desired product and licence tier, enters the required information and indicates whether the order is being placed as a Consumer or as a Business Customer. By clicking the final button labelled “Buy with an obligation to pay” or “Book now with an obligation to pay”, the Customer submits a binding offer to enter into the contract. The button is clearly labelled as an order involving an obligation to pay in accordance with section 312j(3) BGB.

The contract is concluded when we accept the Customer’s offer. Acceptance takes place when the ordered licence is provided or activated, or by means of a separate confirmation in text form. We confirm receipt of the order electronically without undue delay (section 312i(1), sentence 1, no. 3 BGB); unless expressly identified as acceptance, this acknowledgement of receipt does not itself constitute acceptance of the offer.

2.2 Contract text

We store the contract text after conclusion of the contract in compliance with data protection requirements. The Customer may access these Terms and Conditions on gr-dv.com at any time and save and print them in a reproducible format. The contractual details and Terms and Conditions applicable to the order will also be provided to the Customer in text form.

3. Scope of services and rights of use

3.1 Description of services

The products offered are software products that the Customer installs and operates on their own WordPress website and infrastructure (“self-hosted”). The available functionality is determined by the relevant product and service description on gr-dv.com. The products are compatible with the stated version of WordPress (currently WordPress 7.x). The Customer is responsible for the proper operation of their own website and server environment and for meeting the underlying requirements, including a functioning WordPress installation, server and email delivery.

3.2 Scope of the licence

For the agreed term, we grant the Customer a non-exclusive, non-transferable right to use the relevant software within the scope of the selected licence tier. Licences apply per website. The licence tiers permit use on the following number of websites: the Single licence on one website, the Double licence on two websites (for example, a live and a staging environment or two different domains), and the Agency licence on up to ten websites, including as part of client projects. Use beyond the licensed scope or number of websites is not covered by the subscription and requires a separate licence.

3.3 Updates

During the term of the paid subscription, the Customer receives access to updates for the relevant product. For Consumers, we provide the updates required to keep the digital product in conformity with the contract throughout the period of supply (section 327f BGB). Once the paid subscription has ended, there is no entitlement to further paid updates (see clause 5.4).

3.4 Provision

Unless expressly agreed otherwise, we perform our obligations immediately after conclusion of the contract by making the download available or activating the licence and transferring the corresponding rights of use via the licence server.

3.5 Delays in performance

Delays caused by force majeure or by exceptional and unforeseeable events that cannot be prevented even by exercising the utmost care and for which we are not responsible — including, in particular, strikes, orders issued by public authorities or courts, and widespread failures of telecommunications or server infrastructure — entitle us to postpone performance for the duration of the disruptive event.

4. Free trial

We offer a free 14-day trial for the Single licence. During the trial period, the Customer may use the relevant product free of charge. Unless the Customer terminates the trial before it expires, the trial converts into a paid annual subscription; the first payment becomes due only after the trial period has ended. The Customer may terminate the trial at any time during the trial period without giving reasons. During the ordering process, we provide separate notice of the trial conditions, in particular the payment obligation arising after the trial expires.

5. Term, renewal and termination

5.1 Term

The paid subscription has a term of twelve months beginning when the licence is activated or, where preceded by a trial period, when the trial period expires.

5.2 Renewal

For Consumers, the subscription continues for an indefinite period after the initial term and may be terminated by the Consumer at any time by giving one month’s notice (section 309 no. 9 BGB). If a Consumer terminates a subscription that has already been paid annually in advance, we will refund on a pro rata basis the amount paid in advance for the period remaining after the termination takes effect. For Business Customers, the subscription renews for a further year at a time unless it is terminated by giving one month’s notice to the end of the relevant term.

5.3 Termination

Notice of termination must be given at least in text form. Consumers who entered into the subscription via the website are provided with an easily accessible cancellation button on gr-dv.com (section 312k BGB). The right of either party to terminate for cause remains unaffected.

5.4 Downgrade to the free version

If the paid subscription ends without being continued, the relevant product will be reset to the free version (“Free Version”). Features reserved for the paid subscription and access to updates will no longer be available from that point onwards. We accept no liability for any loss of functionality resulting from the downgrade; the Customer remains responsible for making a timely backup of the data stored on their own website.

6. Prices and payment

6.1 Prices

The prices stated on gr-dv.com at the time of the order apply. Unless otherwise stated, all prices are total prices and apply to an annual subscription. The Provider is a small business within the meaning of section 19 of the German Value Added Tax Act (UStG). VAT is therefore not charged and is not shown separately on invoices.

6.2 Payment processing

Payments are processed by Stripe (Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland). Tax and payment details are displayed to the Customer during checkout. The contractual terms and privacy provisions of the relevant payment service provider additionally apply to payment processing. Details concerning the processing of payment data are set out in our Privacy Policy.

6.3 Due date

The fee for the first billing period is due when the contract is concluded or, where preceded by a trial period, when that trial period expires. Fees for subsequent periods are due at the beginning of each new period.

6.4 Default in payment

If the Customer defaults on payment, we are entitled to charge default interest. The interest rate is five percentage points above the applicable base rate for Consumers (section 288(1) BGB) and nine percentage points above the applicable base rate of the European Central Bank for Business Customers (section 288(2) BGB). This does not affect our right to claim further losses caused by the default. Consumers may demonstrate that a lower loss, or no loss, was incurred.

6.5 Set-off and retention

The Customer may exercise a right of set-off only if their counterclaims have been finally adjudicated, are undisputed or have been acknowledged by us. The Customer may exercise a right of retention only in respect of counterclaims arising from the same contractual relationship. The Consumer’s statutory rights remain unaffected.

7. Consumers’ right of withdrawal

Consumers have a statutory right of withdrawal. Details are set out in the withdrawal instructions below. In contracts for the supply of digital content not supplied on a tangible medium, the right of withdrawal expires subject to the requirements of section 356(6) BGB, in particular where the Consumer has expressly consented to our beginning performance of the contract before the withdrawal period expires and has acknowledged that, by giving this consent, the Consumer loses the right of withdrawal once performance begins. We obtain this consent and acknowledgement separately during checkout.

Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date on which the contract is concluded.

To exercise your right of withdrawal, you must inform us at:

gR DV, Markus Kollmer, Kindhofen 4, 84494 Neumarkt-Sankt Veit, Germany, phone: +49 (0) 8639 – 29 79 80 80 70, email: info@gr-dv.com

of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or an email). You may use the attached model withdrawal form, but you are not required to do so.

You may also exercise your right of withdrawal online at gr-dv.com. If you use this online function, we will promptly provide you, on a durable medium (for example, by email), with an acknowledgement of receipt containing information about the content of your withdrawal statement and the date and time at which it was received.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and no later than fourteen days from the date on which we receive notice of your withdrawal from this contract. We will make the reimbursement using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Expiry of the right of withdrawal

Your right of withdrawal expires in the case of a contract for the supply of digital content not supplied on a tangible medium if we have begun performance of the contract after you expressly consented to our beginning performance before the withdrawal period expires and you acknowledged that, by giving your consent, you lose your right of withdrawal once performance begins (section 356(6) BGB).

Electronic withdrawal function

For distance contracts concluded through our online user interface, you may use a withdrawal function on our website to submit a withdrawal statement. The withdrawal function is clearly labelled “Withdraw from contract”, is continuously available, is prominently displayed and is easily accessible.

The withdrawal function enables you to provide or confirm the following information: your name; information identifying the contract or part of the contract from which you wish to withdraw; and details of the electronic means of communication by which we are to send you the acknowledgement of receipt.

After providing or confirming this information, you can submit your withdrawal statement using a confirmation function labelled “Confirm withdrawal”. As soon as you activate the confirmation function, we will promptly send you, on a durable medium, an acknowledgement of receipt containing at least the content of your withdrawal statement and the date and time at which it was received. The withdrawal statement is deemed to have reached us within the withdrawal period if it is sent using the withdrawal function before that period expires. The electronic withdrawal function is available in addition to the other methods of withdrawal and does not replace them.

8. Conformity and defects

8.1 Consumers

If the Customer is a Consumer, the statutory provisions governing consumer contracts for digital products (sections 327 et seq. BGB) apply to defects in the digital product, including the statutory obligation to provide updates (section 327f BGB).

8.2 Business Customers

If the Customer is a Business Customer, the statutory warranty provisions apply subject to the following conditions: in the event of a defect, we may choose to provide subsequent performance either by remedying the defect or by providing the product again. The Business Customer must notify us in text form of obvious defects without undue delay and no later than two weeks after provision, and of non-obvious defects without undue delay after discovery; timely dispatch of the notice is sufficient to meet the deadline. In the case of a merely insignificant defect, the Business Customer is entitled only to an appropriate reduction in price and has no right to rescind the contract. Warranty claims of Business Customers become time-barred one year after provision. The preceding reductions and limitations do not apply to liability for damage arising from injury to life, limb or health, to intent or gross negligence, or to claims under the German Product Liability Act.

9. Liability

9.1 General principle

We have unlimited liability for damage arising from injury to life, limb or health and for damage caused by an intentional or grossly negligent breach of duty by us, our legal representatives or our vicarious agents. In cases of ordinary negligence, we are liable only for breach of a material contractual obligation (a cardinal obligation), meaning an obligation whose fulfilment is essential to the proper performance of the contract and on whose observance the Customer may regularly rely. In such cases, liability is limited to the typical and foreseeable loss under the contract.

9.2 Exceptions

Liability under the German Product Liability Act and liability arising from any guarantee assumed by us remain unaffected. Any further liability is excluded.

9.3 Data backups

The Customer is responsible for regularly backing up their data in a manner appropriate to the volume and nature of that data. If we are responsible for a loss of data, our liability is limited to the costs that would have been required to restore the data if the Customer had maintained proper backups.

10. Customer obligations

The Customer must use the software only within the scope of the rights of use granted and in accordance with applicable law. The Customer may not circumvent technical protection measures or licence verification through the licence server, nor reproduce, disclose or make licence keys available to third parties beyond the licensed scope.

11. Licence terms

11.1 Scope of the subscription

In addition to clause 3.2, the following applies: during the subscription term, the paid subscription entitles the Customer to use the relevant product within the selected licence tier on the corresponding number of websites (Single: one website; Double: two websites; Agency: up to ten websites) and includes access to updates, activation through our licence server and support in accordance with clause 12. The subscription and assigned licence key are personal to the Customer and permit use only within the purchased licence tier. All rights not expressly granted remain with us.

11.2 Licence key and activation

The Customer may not use the assigned licence key or login details for the licence server beyond the licensed scope, disclose them to third parties or make them publicly available. The Customer is not entitled to circumvent, or enable others to circumvent, activation, licence verification or the receipt of updates through the licence server without a valid subscription.

11.3 Agency licence and client projects

The Agency licence permits use on up to ten websites, including as part of client projects. If the Customer uses the product for third-party websites (for example, those of its clients), the Customer remains responsible to us for compliance with these Terms and Conditions.

11.4 Trade mark rights

The product names (for example, “gRDV Booking” and “gRDV Messages”), logos and other identifying marks are reserved to us. The contract does not grant any right to use these marks outside the intended use of the product.

11.5 Consequences of breaches

If the Customer materially breaches the preceding terms, in particular by using the product on more websites than licensed, disclosing the licence key or circumventing the licence server, we are entitled to require the Customer to remedy the breach within a reasonable period. If the breach is not remedied within that period, or if setting a period is exceptionally unnecessary, we are entitled to suspend or deactivate the affected licence and its activation. Where use exceeds the licensed scope, we are also entitled to charge an additional fee corresponding to the actual use in accordance with our price list applicable at the time. Further statutory rights, in particular claims for damages and termination for cause, remain unaffected.

12. Support provisions

12.1 Scope of support

During the term of the paid subscription, the Customer receives support for the relevant licensed product. Support is provided through the contact channels stated on gr-dv.com, in particular by email or support form, and includes assistance with installation and setup and the handling of error reports relating to the software itself.

12.2 Excluded services

Support does not include, in particular, customisation or programming of the software; services relating to third-party software, plugins, themes or services; the Customer’s server, hosting or WordPress environment; training; or the resolution of issues caused by improper use or by modifications to the software that we have not approved. Where possible, such services may be agreed and charged for separately.

12.3 Response times

Support is provided during our usual business hours. Specific response or restoration times (service levels) are owed only if they have been expressly and separately agreed in text form.

12.4 Customer cooperation

The Customer must provide us with the information required to process a support request, in particular a comprehensible description of the problem and details of their system and WordPress environment. To the extent that the Customer fails to provide required cooperation, the affected support obligations are suspended.

12.5 Updates

Access to updates during the term is governed by clause 3.3. We determine the nature, content and timing of updates at our reasonable discretion (section 315 BGB); there is no entitlement to the provision of specific new features. The statutory obligation to provide updates to Consumers under section 327f BGB remains unaffected.

12.6 Free Version, modification and discontinuation

There is no entitlement to support or updates for the Free Version. We are entitled to modify or discontinue the scope of support services for the future where this is reasonable for the Customer and appropriate after taking account of our interests and those of the Customer. Mandatory statutory rights of Consumers, in particular under sections 327 et seq. BGB, remain unaffected.

13. Consumer dispute resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (section 36(1) no. 1 of the German Consumer Dispute Resolution Act — VSBG).

14. Final provisions

14.1 Governing law

German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods. For Consumers, this choice of law does not deprive them of the protection afforded by mandatory provisions of the law of the country in which they have their habitual residence.

14.2 Severability

If any individual provision of these Terms and Conditions is or becomes invalid, the validity of the remaining provisions remains unaffected.

Last updated: July 2026